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Fork_lift_loading_haulage_truckHaulage companies and owners of HGV fleets understand the importance of risk management planning to improve health and safety for drivers, customers, other road users and their own financial security.

The time and effort taken to put in place proper procedures and training will provide long term benefits including:
  • Safer loading and unloading
  • Safer driving leading to a reduction in accidents and vehicle maintenance
  • Fewer prosecutions and related costs
  • Meet legal requirements
  • Lower insurance premiums
According to the Health and Safety Executive (HSE), almost all deaths arise from just four kinds of accident, most often during loading and unloading or maintenance of vehicles:
  • Being struck by a moving vehicle
  • Falling loads
  • Falls from vehicles
  • Collapsing or overturning vehicles
Information is taken from the HSE publication “Health and safety in road haulage”.

Over the past five years, accident reports sent to HSE and local authorities show that nearly 60 employees were killed and 5,000 were seriously injured in the haulage industry.

Employees in haulage companies, warehousing, wholesale and retail distribution are vulnerable to a variety of injuries such as simple slips, trips and falls to being struck by moving or falling objects.

HSE’s leaflet aims to help all employers in road haulage and distribution to improve their employees’ health and safety.

Although it draws on information from the haulage and distribution industry, almost everything here will apply to every operator of commercial vehicles.

Risk management
Insurers pick up the cost of accidents, damage to vehicles, legal liability and a range of other insured losses. By identifying areas of risk and implementing a framework to minimise or prevent the impact of an insured event, haulage companies can improve safety and increase profits.

Controlling risks with an emphasis on practical control and improvements to eliminate or reduce hazards are the recommendations that are put forward in the HSE’s publication.

Areas where improvements can be made include:
  • Employee training for drivers, maintenance and distribution staff
  • Telematics to help your drivers
  • Vehicle tracking, route planning and fuel management
  • Driver assessment
  • Safety devices such as cameras and autonomous emergency breaking
We can help you protect your contracting business. Simply call us on 0121 321 4600.
Contractors_hard_hats_insuranceWhen looking for contractor’s insurance, one size does not fit all contracting businesses.

The contracting sector is coming under increasing pressure from rising material costs and a reduction in access to affordable skills. This may lead firms to look for cost-saving measures in other areas such as insurance and opt for a generic policy that may not cover all the risks they face in their day to day work.

Contractors risk underinsurance and higher costs in the long run and should check the terms and conditions and any exclusions before buying insurance cover.

Consequently, contractors are strongly encouraged to work with their insurance broker to seek out specialist cover for their respective trade.

This will help protect against the risk of an insurance claim not being paid as well as protect them adequately should a claim be made against their business.

The key restrictions in insurance cover that contractors need to check are as follows:
  • Height and depth limits
  • Activity restrictions
  • Premises restrictions
  • Hot work exclusions
  • Activity exclusions
  • Subcontractors not being covered
The process of arranging insurance cover shouldn’t be rushed, particularly if the type of contractor work being covered entails a variety of risks such as working at height or with hot materials.

While there are specialist covers available online to purchase direct from an insurer, it makes better sense to use an insurance broker who will seek out the cover that’s right for your business and the specific risks you face.

Other cover you may need
Whilst remembering to insure your equipment, materials and a variety of activities, you may also need professional indemnity insurance if you provide advice to other businesses or one of your customers makes a complaint for negligence or financial loss against you.

You will also need employers’ liability insurance if you employ contractors, staff or part time workers.
In some cases, a contractors’ all risk insurance policy will be the most suitable for your requirements; for other businesses a more tailored solution may be needed.

As your broker, we ask the right questions to ensure we secure the correct levels of protection. Most importantly, we will know the claims record for the insurers we work with. This is one area where contractors should use expert help and find specialist cover – the risks of not doing so can be far reaching.

For more information about insuring your contracting business, call us on 0121 321 4600 or email us at info@clarisksolutions.co.uk
Business_Interruption_InsuranceYour commercial insurance policy will cover you for the replacement of buildings and contents if your business suffers a major disaster.

However, following an insured event such as a fire, flood, theft, vandalism or IT outage, business interruption insurance would cover the loss of income during the period of closure while you get up and running again.

A business interruption insurance policy will cover you for a range of costs:
  • Loss of rental income
  • Additional staff costs
  • Temporary relocation
  • Security for buildings
  • Loss of customer loyalty and subsequent reduction in sales
Owners often overlook business interruption insurance because they think they are covered by their buildings and contents insurance.

If you were unable to trade after a major incident and your customers had to look elsewhere while you got your business back on track, could you survive for what might be a period of up to 12 months? Even a few months would be enough to destroy some businesses and some previously loyal customers may never return when you open the doors again.

Business interruption insurance
As well as the cover outlined above, business interruption insurance can include damage to a neighbouring building that may affect the running of your business and result in a period of closure and loss of income.

It can also cover the loss of income if one of your suppliers suffers a major loss that affects the supply of products to your business.

Specific risks policies can also be written. One of the growing risks to business continuity these days is cybercrime.

If you have cyber risk insurance, you can include business interruption insurance along with your cyber insurance to support the business while the breach is identified and repaired.

Assessing your risks
Every business has different requirements and the level of risk and insurance cover required will vary. A manufacturing business with premises, machinery and stock will probably need longer to recover from a major incident than an office that could relocate within a few days. However, cyber risk may be greater for an office-based technology business.

This is where an insurance broker can offer their expert advice to find the most suitable cover for your business.

Call CLA (Risk Solutions) Ltd on 0121 321 4600 to discuss your business insurance.
Running an enterprise of any kind involves an element of risk.

Risk_Management_represented_by_car_console_dialTypical risks include:
  • Health and safety.
  • Environmental risks associated with business operations or external weather or economic conditions.
  • Financial risks.
  • Regulatory risks.
  • Security including buildings and cyber risk.
  • Fire, flood and other business interruption risks.
Your insurance policy can cover these risks.

The key is to identify the risks associated with your business, assess the likelihood of the risk occurring and estimate how much the incident will cost your business. Then decide if the risk can be limited and how much of the risk you need to cover for your business to survive an incident.

Risk management
Establishing a risk management plan and undertaking a review of the risks in all areas of your business will help you to identify and prioritise risks and put in place a process to mitigate them.

This will demonstrate that you have a system in place to minimise the impact of an insured loss and will provide your insurers with valuable information they can use when calculating your premium. It may also help to speed up your claim after an incident, for example: One of your employees is making a claim following an accident. You suspect that you were not negligent and the claim is fraudulent.

When investigating your claim, insurers will have to decide:
  • Whether the claim meets the policy terms and conditions.
  • Can a robust defence be provided by way of documentary evidence or systems?
  • Is it worth defending? Defence costs can sometimes outweigh damages awarded.
An effective risk management plan and proper procedures can often prevent an accident or fraudulent claim. This is always preferable and more cost effective than defending the claim.

Risk management support
Insurance brokers are in an ideal position to offer support and advice on best practice and claim statistics to help you to formulate a risk management plan, for example:

Key causes of accidents/claims (Insurance company data)
  • Slips and trips 27%.
  • Manual handling 20%.
  • Struck by/contact with object 17%.
By working with your insurance broker, you can discover how to mitigate some of your business risks to ensure you are minimising incidents and maintaining adequate insurance cover if you need to make a claim.

Call CLA (Risk Solutions) Ltd on 0121 321 4600 to discuss your risk management requirements.
Rolex_WatchDemand for quality watches, new and vintage, continues to grow as values increase. One of the best-selling and most prestigious brands, Rolex, are rumoured to have cut production to keep demand high and drive prices up. A recent price rise of 5% (third price increase in 2 years), partially blamed on Brexit and currency fluctuations, will also increase the cost of owning a Rolex.

This price increase has affected the used watch market for Rolex, with some of the most sought-after models continuing to increase in value and in some circumstances reaching the RRP value of a new model listed on the Rolex website.  Another reason behind the price rises is second-hand online sellers driving up prices, with buyers “flipping” watches in a global market.

An example of this is the Rolex Cosmograph Daytona Stainless Steel, model: 116500LN. This is shown on the Rolex website with an RRP of £9,550.00 but due to the limited availability and waiting list, it has a replacement/purchase value of over £17,000.00 from the authorized dealers.

Authorised dealers are limited to the allocation of watches they can buy and therefore a waiting list of up to 3 years for the most popular models continues to keep prices high.

Rolex have a reputation for holding their value and some sought-after models on the used market can increase in value over the years.

If you own a valuable watch or collection of watches, you will need to keep up to date with valuations to ensure you are fully insured for any losses. This action of re-branding by Rolex has been taken up by other prestige watch makers and has created a new demand in supply while values remain temporarily stable.

Valuable collections and antiques
Items in your home that were perhaps inherited from a relative can be surprisingly valuable.

An ornament that has sat in a corner of your living room for a few decades or jewellery that has been passed down through generations can be valued in the thousands. The BBC Antiques Roadshow is proof that sometimes owners are not aware of the true value of their possessions.

Even cases of fine wine that you have stored away that you bought in the early 2000s could now be worth more than you paid for them.

Keeping up with valuations
With Christmas approaching, now is a good time to consider the contents in your household.
Some insurers will automatically adjust the amount you are covered for by 10% or more over the Christmas period to allow for the additional value of presents during this season.

You need to consider any additional high value gifts that you receive and include these on your insurance policy.

Should high value items always be declared separately?
Most insurers will cover individual items up to £1,000 or £2,000; more expensive items such as collectable watches and other valuables should be listed individually. That new camera or hi-tech gadget you had for Christmas will need to be added to your policy to ensure it is covered if you need to make a claim.

To help with a claim it is wise to keep receipts or take photographs of all your high value items and, if possible, keep them in a safe or secure location.

Items like watches, jewellery and cameras may also need to be covered outside your home for theft and accidental damage.

Good practice is to review your insurance policy every year to check all your items are listed and insured for their present value.

Contact your insurance broker or provider to add any new purchases or presents and increase the value of existing items that may have gone up.

CLA (Risk Solutions) Ltd can help if you need to get a professional valuation for any of your high value items or wish to carry out a review of your insurance needs.
Management_Liability_InsuranceIf you are running a business, you will have made sure you are insured if anything happens to your employees, premises, equipment and stock. Losing any of these could have a major impact on the financial survival of your business.

What you may not have considered is a scenario where you could lose your own personal property or wealth. After all, your company is a limited company and therefore has limited liability so there is nothing to worry about. However, as a director of the company your liability is unlimited. If a claimant cannot get full compensation from your company, they are entitled to seek redress from the assets of its directors.

Directors and company owners often make decisions that entail an element of risk. If, because of a decision you have made, the company is sued for negligence or a wrongful act, claims can be made not only against the company but also against the company directors. This could have massive implications on your own wealth and lifestyle. Legal and investigative costs can run into hundreds of thousands of pounds and that’s before any compensation or fines are levied by the courts.

Management liability insurance
This insurance cover has been specifically developed for companies with a turnover of up to 50 million. It is taken out in addition to your usual commercial and property insurance and does not add very much in the way of premium to your standard insurance costs.

The cover includes directors’ and officers’ liability and company legal liability, employee dishonesty cover and legal pursuit.

You can also include pollution clean up costs and cyber-crime liability.

Access to employment, legal and regulatory advice is available with this policy to help you to manage a critical situation that could have devastating consequences for the company and its directors.

Why risk your own personal wealth now and in the future for a small additional cost?

Some of the decisions you make as a director now may not have an impact for years to come. You will still be liable for those decisions even if you have left the company. The last thing you want is to be caught up in a claim after you have gone.

This insurance cover is ideal for small to medium sized businesses that are just as vulnerable to this type of claim as larger corporations. It is often easier to reach and identify the owners of these companies.

Peace of mind is not easy to come by these days; for the price of a few sandwiches and drinks at your next board meeting, you could protect your company directors from claims on their personal wealth and the company from a devastating loss of funds.

To get a quote for your peace of mind, simply go to the contact page on our website and fill in your requirements and one of our team will contact you with more information about how management liability insurance works and the amount of cover you will need for your company.
2017-06-18_11.42hrs_Le_Mans_IMG_5645As the Paris motor show celebrates its 120th year this month, there is no better platform to see everything that is new, innovative, sporty or luxurious in the automotive industry today and what is coming in the future.

I enjoy wandering around car shows, seeing the latest models and innovations. Whether you can afford them or not, it is the luxury end of the car market that attracts the most attention, especially the prestige luxury saloons or sports supercars.

Being a partner at an independent insurance broker, I find myself assessing the cost of insuring and owning these vehicles with an eye to minimising the high cost of insurance cover and protection from vandalism or theft on behalf of our clients.

Cut the cost of your prestige car insurance and keep your vehicle safe
There are a few simple things you can do to help reduce your car insurance, whether it is a prestige supercar or a family saloon:

Family fleet insurance
By insuring all the cars in your family under one policy you can reduce the premiums of all the vehicles in the fleet. Discounts can be up to 20% so your expensive prestige model should benefit more than the other cars in your fleet. Other benefits include a single renewal date and one set of forms for all.

Make and option packs can affect your premium
With luxury cars, it is sometimes the brand of the vehicle more than the value that can determine the insurance premium. Repair costs, availability of spare parts, location of authorised repairers and vehicle specification level can all affect your insurance premium.

Accident reducing technology
Check the specification of your new car before you buy and go for the “safety pack” that includes the latest technology such as autonomous emergency braking, rear traffic alert, lane keeping and electronic stability control, plus many more car safety features being installed in new vehicles.

On-board CCTV systems
Installing an all-round camera system can reduce insurance premiums by acting as a deterrent to theft, helping insurers to establish who is at fault in an incident, speeding up the claims process and providing vehicle tracking to recover the vehicle.

Defensive or Advanced driving skills course
Learn how to become a better driver by taking a specialist driving course that will give you the skills to become a safer driver.

Shop around to find the best deal
Discuss your next car purchase with your insurance broker who will be able to give you advice on what to think about to protect your car and can research the best insurance provider for the vehicle you are thinking of buying.

Other things that can help
Stay healthy, keep a clean driving record and, if possible, limit your annual mileage.

CLA (Risk Solutions) have a team of specialists who can advise you on the most effective ways to protect your next prestige car purchase to keep it protected and provide a competitive insurance quote.
Call 0121 321 4600 to talk to one of our team.
Asbestos_insuranceIf you are a consultant, surveyor or contractor working in the asbestos removal industry, you will need a range of insurance to protect your business from the risks involved with handling the material.

If you have been working in the industry for some time, you will be aware of your insurance requirements and of the different policies available to you.

You have probably found that with some policies you must declare the number of contracts you expect to carry out in a year.  On an adjustable policy, this could lead to additional insurance costs at the end of the year if you go over the specified number or value.

CLA (Risk Solutions) contract works insurance
Our specialist asbestos contractors’ insurance is available as a non-declaration fixed policy. You can work on any number of jobs throughout the year and not declare them on your policy, so you know exactly what your insurance premium will be without any surprise costs at the year-end.

Furthermore, if your current insurer is asking you for an additional premium to cover your previous 12 month’s contracts/work, we may be able to cover some of these costs within your new policy when you transfer to us.

We can provide all the other insurance cover you are likely to need such as:
  • Employers liability insurance
  • Public liability insurance
  • Fleet vehicles
  • Legal expenses
Our broking team can source the most suitable and cost-effective insurance products for your business, so you will have all the advice and support you need under one roof to give you the best protection.

The hidden dangers of asbestos
It is a well-known fact that exposure to asbestos is harmful to health. Even low exposure can risk lung damage resulting in cancer or asbestosis, sometimes up to 10 to 20 years later.

Due to the nature of the product, the fibres are only released when the material is disturbed. Asbestos was a popular building product in homes, schools, factories and other premises built before the year 2000. Therefore, contractors working in the building industry are particularly vulnerable when working on properties found to have asbestos used in their construction.

The fibres are invisible to the human eye and, if released into the air, are breathed into the lungs causing long-term damage.

A specialist contractor, licensed or un-licensed (depending on the work involved), can deal with the problems of removing, cleaning up and disposing of asbestos safely.

Asbestos removal contractors, inspectors and analysts offer a professional service to businesses, local authorities and householders to assess and deal with the material when it is discovered. You can find out more on the Asbestos Removal Contractors Association website.
Autonomous_Emergency_Braking_AEDThe latest and possibly the most effective safety feature that is now being fitted in more and more new vehicles rolling off production lines is the autonomous emergency braking system (AEB).

The system works by using either radar or cameras, or a combination of both, to warn drivers if a potential collision is imminent and applies the brakes to prevent or minimise the impact.

Different technologies and options
As is usual with new technology, there are differences between the offerings of vehicle manufacturers and how these safety features are marketed and sold. Some are offering it as standard across their range of vehicles, others are including it as an optional extra. How the system works and the name of the system also differs between manufacturers.

Some use a radar system that will identify where an object is, its general shape and whether it is metal. Others use cameras, which are better at identifying the object (a pedestrian or cyclist for example) but are not very good at determining where they are. A combination of both provides the best solution.
The technology has moved on considerably since the first vehicles to be fitted with AEB came into production in 2008. At that time the system was used for slow speeds in city traffic between 2mph and 19mph to stop or reduce the effects of an impact. Now systems are smarter and apply a much greater braking force to work effectively at higher speeds.

What has not changed since AEB systems were introduced is the fact that injury and deaths are lower for vehicles fitted with AEB and some crashes can be avoided altogether.

The future of AEB
Soon, it will be realistic to expect all new vehicles to be fitted with AEB. The EU Commission has ruled that all new cars must be fitted with AEB together with other safety features from 2021. AEB is already mandatory on all new HGVs over 7.5 tonnes (since November 2015).

Thatcham Research have some interesting statistics on their website covering AEB, including accident reduction and insurance premiums.

Euro NCAP, the new car assessment programme, will not give a five-star safety rating to any car not fitted with AEB, making it even more likely that AEB will become compulsory in the future.
Can this reduce my insurance premium?

Owners of vehicles fitted with AEB can expect lower insurance premiums. Though the systems are more expensive to replace if you are involved in an accident, this is more than offset by the damage prevention the system provides by avoiding crashes.

If you are a vehicle fleet owner, the reduction per vehicle can result in substantial savings across your fleet of vehicles.

Regardless of possible cost savings, the reductions pale into insignificance against the possible injury or loss of life that can be prevented by AEB.
Fleet_insuranceThe insurance policy for your fleet of heavy goods vehicles is due for renewal and for a variety of reasons, not necessarily down to you, insurance claims have been significantly higher this year compared to last year. An increase in night time driving, more foreign road trips, driver absence/replacement or just plain bad luck have all contributed to more claims and a subsequent increase in your insurance premium or difficulty finding suitable fleet insurance.

Though all your claims have been covered by your fleet insurance policy, as a fleet manager or owner, there is a limit to what you can do in the way of planning for these events.

The increase in fleet insurance premiums following a particularly bad year could have a major impact on your future profitability.

The question is, how can you reduce the risk of some of these incidents from happening in the first place? You could stop night driving and overseas trips and only use drivers that are employed by you that have a good safety record. However, this may result in less work and limit your ability to meet your clients’ requirements.

Another way is to find out whether fleet insurance with telematics would work for your business.

1.Fleet insurance with telematics (“black box” insurance)
Telematics is the use of technology to assist drivers, fleet managers and owners to minimise the risk of incidents that could lead to an insurance claim.

Telematics offers a variety of options to keep your drivers safe and mitigate some of the risks by collecting information to help manage your fleet, manage risks, assess your drivers and track your vehicles.

This is not always popular with drivers because they do not directly gain the benefits of fuel reductions, lower insurance premiums and fewer insurance claims. However, with proper communication and incentives, installation of a black box to reduce your truck insurance premiums can benefit drivers and owners.

2.On-board CCTV cameras
Camera systems are another way of supporting drivers in the event of an accident or criminal damage to vehicles. They provide a visual deterrent and can aid the police and insurance providers to quickly assess what has happened and deal with any claims, keeping disruption to a minimum.

3.Vehicle emergency brake assist
New and innovative active brake assist or emergency brake assist systems are becoming more popular as truck manufacturers incorporate them into new vehicles. These can operate to increase braking force in an emergency or monitor the distance between the vehicle in front and apply the brakes automatically. Providing assistance to drivers will help reduce accidents and truck insurance claims.

Fleet insurance brokers
Specialist insurance brokers can advise you on what has worked for other businesses like yours and can provide a guide to achievable savings.

CLA (Risk Solutions) provide individual advice on what is best for your business and may be able to offer financial support to help with the installation of these devices depending on your individual circumstances.

Talk to one of our fleet insurance specialists for more information 0121 321 4600.
22nd August 2018

Construction insurance

Construction_Insurance_PolicyThe construction industry covers a broad spectrum of building projects and a wide variety of trades and tradesmen employed or contracted to work on them.

If you are involved in the construction sector, it is vital that your insurance cover gives you the protection you need, when you need it. The various types of insurance needed can be confusing, especially if you are hiring subcontractors on your project.

This is a list of some of the construction insurance cover available:
  • Professional indemnity
  • Public liability
  • Product liability
  • Employer liability
  • Contractors all risk
  • Structural warranty, latent defects, bond insurance and guarantees
  • Plant, machinery and tools
  • Business insurance for construction
  • Business interruption insurance
  • Legal expenses
These policies provide cover for companies, professionals and tradesmen involved in the construction sector such as architects, property developers, house builders and building products manufacturers.

Depending on your involvement and exposure to risk you can access all the cover you need; however, you may need help from expert advisers to ensure you are adequately covered for your particular business and project.

This is where construction insurance brokers can help. They can find the most suitable cover from a wide range of policies available from construction insurance companies, selecting the right one at the best price. For example, a tradesman working in the construction sector will need contractors all risk insurance, public liability insurance and plant, machinery and tools insurance. You may also want to consider personal accident insurance and possibly tailored insurance if your work involves specialist tasks or certain locations that are normally excluded from standard policies such as nuclear power stations. Employers’ Liability insurance is a legal requirement of any business employing staff, temporary workers or subcontractors.

Subcontractors
If you hire subcontractors, they fall into two categories; labour only subcontractors and bona fide subcontractors.

Labour only subcontractors
They will work under your supervision and you will be responsible for paying them and providing the tools they need for the job. These contractors will be covered under your Employers’ liability insurance.

Bona fide subcontractors
They will work under their own terms and hours to get a specified job done and will provide their own tools and be responsible for taking out their own Employers’ liability insurance.

If you are unsure of your legal responsibilities and which type of construction insurance cover you need, talk to one of our advisers on 0121 321 4600.
Insuring commercial property can be complex.
Commercial buildings come in all shapes, sizes and material construction. They generally need specialised heating, lighting and ventilation systems and the flexibility to cater for a variety of businesses or tenants.

Commercial_Property_InsuranceInsurers will assess multiple factors when they are calculating premium costs. A commercial landlord or property owner will need to provide details such as:
  • Location and any risks such as flooding
  • Type of construction and materials
  • Fixtures and fittings
  • Security
  • Type of industry using the building
Underinsurance
One of the regular mistakes made when insuring commercial property is assessing the full rebuilding cost. When calculating the sum insured for building and contents, it can be easy to undervalue the full rebuilding and replacement costs. This will leave you with a shortfall if you need to claim for a total rebuild if the property is destroyed.

Often, commercial property insurers will work on a pro rata “condition of average clause”; for example, if you are claiming for a partial loss of 100k out of your insured value of buildings and contents of 200K and you are underinsured by 50% (the full rebuild value is 400K), you will only receive an amount minus the percentage you are underinsured (50% of 100K = 50K). This could have serious financial consequences when you come to make a claim.

Property owner’s liability
Commercial property owners will need property owner’s liability insurance to protect against claims from a third party due to an accident resulting in injury or damage to their property.
The amount of cover will be determined by the type of business and the risks involved.

Business interruption and loss of rent
Following the total loss of a commercial building through fire, flood or another event, it may take some time to rebuild or repair the property. During this time, you will be losing rental income and you may have to find alternative premises for your tenant.

The amount of insurance cover will depend on your type of property and how long rebuilding work is expected to take. Calculations will include time taken for clearance, planning permissions, rebuilding and replacement of fixtures and fittings. This will determine the indemnity period (12, 24 or 36 months).

Legal cover
This is usually offered as an add-on to your commercial property policy and covers your legal costs if you are involved in disputes for non-payment of rent, data protection or employment etc.

Insurance broker
An insurance broker will be able to help you assess your individual requirements and provide an accurate valuation to ensure your building is adequately covered.
24th July 2018

Surgeries insurance

Surgeries_InsuranceRunning a modern surgery, whether it’s doctors, dentists, veterinary or any other type is difficult enough without having to worry about adequate insurance cover.

Finding the right insurance policy to cover your surgery should be evaluated with care to make sure you are covered for the right replacement value and risk. Every practice is required by law to have employer’s liability insurance if staff are employed. You should also consider public liability, buildings and contents, business interruption and legal expenses.

Insurance brokers such as CLA can provide advice on property valuation, contents, legal expenses cover and any other insurance you may need such as business interruption.

Public liability insurance
Dealing with the public brings a multitude of risks and any business that is exposed to a claim for compensation should consider this cover a necessity, even though it is not a legal requirement. Defending a claim, even if not successful, can be very expensive.

Surgeries are often a higher risk than most business premises. A constant stream of patients, sometimes vulnerable or animals in pain can present volatile situations. A simple fall in surgery, personal assaults or damage to a patient’s property while on call are typical claims that can be covered.

Often included as part of your business insurance, public liability insurance can also be arranged as a standalone policy. Cover is generally for £5million; however, we recommend surgeries need up to £10 million depending on their local authority’s requirements or business risk.

Other cover can be arranged separately, if needed, for medical malpractice.

Buildings and contents insurance
Valuing your surgery to ensure sufficient cover is available for rebuilding may require an expert valuation to take account of special permanent fixtures you may have installed.

Contents cover will include medicines, vaccines, medical equipment, furniture and personal belongings. You will want to be adequately insured to be able to replace all these items at today’s prices. Regular valuations are recommended to include items brought in temporarily to deal with seasonal requirements such as flu vaccines.

Business interruption insurance
Often overlooked, business interruption insurance can be added to your policy to cover loss of revenue if an insured loss results in your surgery being closed for repairs.

If you experience a fire or flood for example and are unable to open your surgery for months while repairs are carried out, business interruption insurance will cover costs relating to the incident. Closure means loss of income, temporary relocation costs, storage or removal fees which are all covered.
Business interruption insurance will provide the financial support to keep your surgery operating and financially secure while repairs are carried out.

Legal expenses
Always worth considering because legal fees to defend disputes, including tax investigations by HM Revenue and Customs, can be very expensive. We recommend this cover because a single dispute can put a surgery in serious financial distress.

Surgeries Insurance
Insurance for surgeries requires specialist knowledge and experience for dealing with the specific claims incurred by a busy practice. CLA can provide advice and support when it comes to making a claim to ensure you keep your surgery protected to enable you to maintain your service to patients whether human or animal.
Many business owners are not aware of business interruption (BI) insurance or understand the benefits it provides. It is therefore easily missed when insuring your business against risks. If you use an insurance broker, they will usually assess whether this additional cover is needed for your business and offer it as an addition to your buildings and contents policy. However, if you use one of the online comparison websites, it would be natural to think your buildings and contents insurance would cover most eventualities.

Business interruption insurance is not necessary for all businesses but is crucial for some; for example, if you have equipment and machinery that is difficult to replace or carry a lot of stock that will take time to re-manufacture, this type of insurance cover could mean the difference between business survival and failure.

How does business interruption insurance work?
Cover is available as an add on to your buildings and contents insurance. If an insured risk affects the running of your business, or causes extensive damage to the buildings, machinery, equipment or stock, resulting in your business having to shut down for a period, the insurance will cover the financial losses, for example:
  • Loss of revenue due to closure.
  • Increased costs of working such as temporary relocation or equipment hire.
  • Additional employee costs for overtime or hiring temporary employees.
  • Temporary storage costs and removal fees.
  • Safety and security at temporary accommodation.
  • Loss of income from rent.
  • Long term effect of loss of sales and customers.
If your business is not in a position to recover quickly from a major incident, then business interruption insurance fills the gap.

For example:
Business_Interuption_InsuranceA fire engulfs a large section of your premises and damages equipment and stock. Your buildings and contents insurance will cover the repairs and replacement of equipment and stock, but this may take months to complete.

Flooding or water damage repairs can take months to make the building habitable again and unless you can easily relocate and hire machinery and equipment, your business could fail during the time it takes to start trading again.

Each business must assess their own level of risk and whether a major incident would be manageable without the financial support that business interruption insurance provides.

This is where an insurance broker can help. Talk to CLA (Risk Solutions), your local insurance broker in Sutton Coldfield to get a quote for how much it would cost to add business interruption to your buildings and contents insurance. Call 0121 321 4600

 
 
CCTV cameras are becoming more widely used by fleet operators as the systems improve and justification for use becomes more viable.

Criminal gangs running crash for cash scams and companies chasing no win no fee claims for motor injuries can cost businesses dearly in lost time, increased insurance premiums and injuries to employees. These incidents are on the increase and providing your driver is not to blame, installing CCTV cameras could save fleet operators thousands each year. Motor vehicle fleet operators (private and public-sector) are considered a good target for criminal gangs because they are required to have insurance cover for all their vehicles.

A recent case brought to court by transport company Abellio involved a couple who were claiming for serious injuries sustained in a crash with one of the company’s busses.

Subsequent CCTV footage found that the bus was only travelling at 5mph and the court ruled against the claimants. Abellio reclaimed all their costs in a high court action that saw the couple fined and given prison sentences.

An on-board CCTV system will also guard against theft or attempted theft and criminal damage by using the cameras as a visual deterrent and providing evidence for the police and insurance companies.

CCTV systems
There are a huge variety of systems on the market and the choice you make will depend on your priorities.

At a basic level, a single dashcam with an SD card to store the footage will be enough to record a front view; however, two cameras to cover the front and rear are a better option. Dual cameras are also available to cover interior and exterior of the vehicle, if needed.

The quality of camera and size of memory card are important factors. Most units provide continuous recording and will automatically overwrite old files as new footage is recorded so you don’t have to keep reformatting the memory card. A minimum size of 128GB of storage is recommended depending on the quality of the camera, how many cameras are installed and number of driving hours per day. However, there can be problems with on-board storage and memory cards such as tampering and losing or forgetting to install the memory card.

A better option is remote connectivity using 3G/4G live streaming. This option delivers high quality, real time viewing to a PC or mobile phone. Setting up a multi-camera system to give front, back and side views will provide the maximum protection.

Fleet_motor_insuranceMotor fleet insurance
Vehicle fleets include all types of vehicle from company cars and vans, HGVs, public transport and emergency services, waste disposal vehicles and taxis.

Fleet insurance policies are designed to cover all vehicles in the fleet under one policy. Cover includes the usual added benefits of courtesy cars, legal assistance and breakdown cover.

Fleet GAP insurance can be added to policies to cover any shortfall between the insurer’s market valuation and the vehicles replacement value; essential if your vehicles are leased.

Your insurance can cover any of your drivers to drive the insured vehicles in your fleet and you should include public liability insurance for any claims made against your drivers for negligence.

Fleet insurance is complex. To get the right cover and keep your insurance premiums to a minimum, you will need an experienced insurance broker such as CLA to guide you through the maze of options and policies available and find you the most cost-effective insurer. For example, if you have a CCTV system installed, some insurers may be able to offer a discount. We can offer advice on CCTV systems to help protect your drivers and vehicles, through one of our business partners.

Call 0121 321 4600 or go to the motor fleet insurance page on our website and use our “Fleet Calculator” to get an estimate for your fleet insurance.
 
 
 
Insuring all your valuable possessions such as homes, cars, and pets (and travel insurance) under one insurance policy is the modern way to save time and money for all your insurance needs.

Insurance_for_high_net_worth_clientsThe point where a portfolio of insurance products becomes more viable than individual policies is applicable to more people than ever before.

If you have a car worth £30,000 or more, a reasonably high value home and enjoy worldwide travel for business or pleasure, this type of policy is for you.

You can also include your pets under the same policy and items such as horse boxes and trailers together with second homes in the UK, either buy to let or holiday homes.

The policy can be tailored to your requirements and, as you would expect, you will have access to advice when setting up your policy and fast claims handling when you need it from our support team.

What can you expect?

Home insurance
In most cases buildings insurance is unlimited. Possessions are covered for all risks including accidental loss and damage anywhere in the world for up to 60 consecutive days.

Car insurance
Cars covered can include classic, sports, luxury saloons and other prestige vehicles. You can insure all the cars in your household as a family fleet providing at least one is worth over £30,000. European driving cover for 90 days is included as standard.

Pet insurance
Flexible cover for all your pets with claims paid directly to your vet to simplify the process. Up to £8,000 is paid towards vet’s fees for each pet insured and complimentary treatment such as acupuncture, aromatherapy, homeopathy, physiotherapy, osteopathy and hydrotherapy is included up to £1,000.

Travel
Worldwide cover for you and your family for business and pleasure. Emergency medical expenses, delays, cancellations and access to a personal service when you need it most, in an emergency.

One policy for your lifestyle
With one policy renewal date and optional interest free monthly payments, renewing your multiple insurance policies could not be easier.

Call CLA on 0121 3121 4600, your insurance brokers in Sutton Coldfield, to discuss your portfolio requirements with one of our account managers.

 
 
UK citizens are being bombarded with nuisance calls by unscrupulous companies chasing no win no fee claims for injury from motoring accidents, holiday illnesses or injury at work.

Their arguments are sometimes so convincing that usually law-abiding citizens are tempted into making an insurance claim for an injury or illness that was less serious or never sustained. Let’s not fool ourselves; to make such a claim is fraud and the courts are starting to clamp down on this behaviour.

Insurance_fraudA recent case involved a couple who claimed to have sustained serious injuries when their Volkswagen Bora collided with a bus run by transport company Abellio.

Following subsequent CCTV footage of the crash, it was found that the bus was not travelling at more than 5mph and a medical expert argued that the crash could not have caused the injuries they were claiming for.

The bus company took the couple to the high court for lying about their injuries and the result was a fine of £6,000 court costs and prison sentences for the couple.

The government is also concerned about the increase in claims, particularly the soft tissue injury (whiplash) claims. Under the new laws introduced in 2017, measures have been implemented that will reduce the number of claims and limit financial compensation. This will help reduce the insurance premiums for all motorists.

Insurance fraud
Fraudulent claims for insured loss fall into many categories; these are some of the most common:

1.Motor insurance fraud
Deliberate harsh breaking to induce an accident, often carried out by organised criminals to obtain vehicle damage and personal injury compensation. Sometimes multiple non-existent passengers are claimed to have been injured.

2.Application fraud
Not providing all the facts about claims history or penalty points when filling in an insurance form to obtain a reduction in premium.

3.Commercial liability fraud
Every business in the UK must have Employee Liability Insurance unless they are a sole trader. Fraud can be committed by the insured company and third parties. Claiming for a fictitious injury or exaggerating an injury or loss are the most common.

Reducing insurance fraud
The insurance industry invests £200 million each year to identify fraud*.

Insurance fraud is a serious crime which can have a major impact on perpetrators such as difficulty obtaining future insurance, increased premiums, damage to employment prospects and possible criminal conviction.

Insurers are committed to combating insurance fraud to keep insurance premiums down for honest policyholders.

If you are not sure what to fill in on your insurance form or what you can legitimately claim for after an incident, talk to your insurance broker who will always be able to provide you with the right advice.

*source https://www.abi.org.uk/products-and-issues/topics-and-issues/fraud/
 
 
 
 
 
Supported_Living_InsuranceTo be clear on which health care sector supported living insurance is aimed at, it is worth clarifying that it covers the domiciliary care and supported living service providers and is targeted at agencies and companies providing care at home.

Care homes insurance covers owners of buildings used for residential care of the young, vulnerable and disadvantaged members of our society.

With the growth in our ageing population and, in a lot of cases, resident’s preference to remain in their own home, a whole range of support services are needed through local homecare services, local authorities and agencies. These services can include:
  • Housekeeping and domestic work
  • Cooking
  • Nursing and healthcare
  • Carers respite service
  • Personal care
  • Gardening and repairs
Home health care is one of the fastest growing sectors in the health care industry and organisations providing these services face many risks whilst carrying out their daily tasks.

Due to the very nature of their working environment, travelling and working at different locations and in potentially unsafe households where risks are difficult to control, insurance cover with a wide range of benefits is required.

A “one size fits all” approach may not give you the most suitable insurance cover. This is where an insurance broker such as CLA will be able to research several providers and tailor a policy that is most appropriate for your business.

Employers liability insurance, public/product liability insurance and professional indemnity insurance are essential.
  • Other insurance cover you would expect include:
  • Business interruption
  • Mistreatment
  • Legal expenses
  • Personal accident and fidelity guarantee
  • Computer and business equipment
Call us for a quotation for your bespoke insurance requirements on 0121 321 4600.
 
 
Construction_insuranceConstruction projects are prone to disputes due to their complexity and levels of uncertainty not usually found in many other contractual agreements.

Weather, labour, technical problems and defects can all play their part in taking your project into potential construction disputes with your clients.

Your construction insurance will cover you for a range of risks for the duration of the project such as:
  • professional indemnity,
  • public liability,
  • product liability,
  • latent defects, bond insurance and guarantees.
However, there may be elements within the construction contract that will need close attention to ensure your construction insurance remains valid.

Contractual notice requirements
A good example of this is contractual notice requirements. Construction contracts often include a “time bar”. Claims need to be made within the specified time and if you are disputing a claim, you will have to act within a certain period.

When entering into a contract, you need to be aware of these time frames and from a construction insurance perspective, check that any particularly stringent or onerous time bar clauses are allowed within your insurance policy.

Do you know what “The Protocol” means?
Claims at pre-action stage, before formal proceedings are issued, can use “The Protocol” to determine the conduct of construction claims. The intention is to resolve disputes early without the need for court proceedings.

A recent revamp in 2016 streamlined the process and though it is no longer compulsory, the submissions are less comprehensive meaning there are fewer steps to be followed before court proceedings are issued. As a result, you will need to engage early in the process and respond quickly to any claims made against you.

If you do find yourself involved in a claim, act quickly and notify your construction insurance company as soon as possible.

CLA provide support for all our clients involved in the construction industry:
  • Architects
  • Surveyors
  • Property developers
  • House builders
  • Civil engineers
  • Building trades
  • Building products manufacturers
Call 0121 321 4600 and speak to one of our Account Managers for more information.

 
 
 
 
21st March 2018

Family fleet insurance

You may think that as a family you would not qualify for fleet insurance; however, you may be surprised to learn that if you have two or more cars on your drive you are eligible for family fleet insurance.

Family_fleet_carsMost families today end up having more than two cars on the drive as older children learn to drive and are staying in the family home longer.

There are many multi-car policies offering a variety of insurance cover. However, if you own a high-performance car, classic car or luxury saloon car, you may need specialist car insurance not available through the usual online insurers. You may also need motorcycle and horsebox insurance.

If one of the cars you own is worth around £30,000 or more, you could benefit from our family fleet insurance by including other members of your family under one policy.

There are huge benefits to be gained if you can combine all family members on one insurance policy:
  • Insurers offer a discount (could be up to 20%)
  • One renewal date and premium
  • One set of forms to complete
  • Individual’s no claims discount maintained
  • Individual flexible cover, eg. fully comprehensive or 3rd party mix
  • Cover for driving in Europe
  • Fast track claims service
  • Ability to create your own bespoke cover
  • No obligation pre-cover surveys
With this cover, you have all the advantages associated with high net worth insurance for private clients such as a courtesy car to match your own, legal advice and fast claims settlement through our dedicated claims managers.

You can also insure your home, overseas travel and pets all under one straightforward plan.

To find out how much you could save on your family’s car and home insurance, call CLA Risk Solutions, your local insurance brokers Sutton Coldfield, for a free quote. 0121 321 4600.